Once in a while, we get a customer that decides not to read any part of the website during their purchase. Just today, we had a customer that messaged us repeatedly (and rudely) after 5 hours of placing his order, despite the first line of the order confirmation page and the order receipt email, as well as the FAQ and Status pages, all indicating the estimate to be “within 24 hours”. In 3 years of Rawkhet, this is the first banned customer (albeit, we’re having quite a bad day to begin with).
The messaging across the website has had a lot of refinement and thought put into it. When customers ask questions that have already been answered, we try to link them to places they’ve missed (such as the FAQ or Trade Guide) – but questions on timing, particularly below 24 hours, are ignored.
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