Frequently Asked Questions

Everything you need to know! Can't find something?

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    CONTACT INFORMATION

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    GENERAL

    Is this business still operational?

    Yes.

    What is your process, and how long does it take?

    A: Our orders are typically ready within 24 hours (often less than 12). Messaging us will NOT speed this up. Messages asking for an ETA are ignored.

    At Rawkhet, we prepare Pokemon in batches to ensure efficiency and accuracy. These batches are processed frequently throughout the day. Depending on when your order is placed, some customers may receive their Pokemon almost immediately, while others may have to wait a few minutes or hours, but rest assured that we are working diligently to fulfill your order as quickly as possible.

    Once an order is processed through the Preparation Queue, the customer will get a collection email which they can reply to join the Trade Queue, which you can read about here.

    How will I receive my purchased Pokemon?

    We will conduct an online trade in-game. You will send us a junk Pokemon in exchange for the Pokemon that you have bought. If you are unfamiliar with online trading or unsure about how to do so, please refer to our Trade Guide.

    When your order is ready for collection, we will send you an email with a time window for collection. This window may range from 1 to 17 hours, depending on when your order is prepared. If you miss the window, we will email you when the next window is available, which is typically a window of at least 12+ hours. There is no limit to the number of windows available to claim your Pokemon.

    Do you have...

    You can find a full list of what we have on the Shop main page. If you can’t find something you want, you can purchase it under Custom Pokemon.

    Can I get banned?

    It is highly improbable that you will get banned. Historically since we started operations in 2016, there have been zero reports of bans. Rawkhet provides legal Pokemon and ensures that they do not have any advertisement links as their nickname or trainer name. We also do not sell any illegal Pokemon such as impossible Shiny or unobtainable Pokemon, even if the game allows them to be traded, and warn against seeking less reputable means to do so.

    Is Rawkhet Pokemon Legit?

    This is here because apparently, many people search for this. The answer is yes, but don’t just take our word for it. Check out the 3,500+ reviews from happy customers accumulated since 2016 at the Reviews page. Or just take a look around the website and the sheer amount of content that exists. If you’re still unsure, feel free to test the waters with one of our smaller listings.

    How can I get in touch with Rawkhet?

    Whether it is for questions or for collecting your order, we offer various communication channels, including email, Discord, Messenger, and Telegram. For more information on how to contact us, visit our Contact page.

    What games do you support?

    Except Go, we support every online main Pokemon game, including Gen 7 (Let’s Go Pikachu & Eevee), Gen 8 (Sword & Shield, Brilliant Diamond & Shining Pearl, Legends Arceus), Gen 9 (Scarlet & Violet), and Pokemon Home. The supported games are always clearly indicated in the title and description of each listing.

    Services for XY, ORAS, Sun and Moon, and Ultra Sun and Ultra Moon have been removed following the discontinuation of online services for the Nintendo 3DS on April 8, 2024.

    When do I gain the ability to trade in-game?

    The ability to trade in-game depends on the specific game you are playing. Here are the general guidelines:

    • In LGPE, you get access almost immediately via the Communicate function in the menu.
    • In SWSH, you get access via the Y-Comm, received with the PokeDex.
    • In BDSP, you get access to the Union Room after the first badge and by going into the Pokemon Center’s basement.
    • In LA, you get access to the Trading Post after becoming a First Star Member of the Survey Corps.
    • In SV, you get access to the Poke Portal after visiting your first Pokemon Center.

    ORDERS

    How do I order a Pokemon?

    Ordering a Pokemon is easy! Simply head over to our Shop page and browse our listings. Once you’ve found the Pokemon you want, add it to your cart and enter any necessary details in the Order Notes section at checkout. From there, you can complete your purchase through PayPal or Stripe, both of which accept a wide variety of credit and debit cards. Please note that we do not support other payment methods, such as cash or gift cards.

    I didn't receive any email after placing an order!

    First, make sure to check your spam or junk folders, as emails from Rawkhet may end up there. If you still cannot find the email, please message us through a live chat platform (e.g. Discord, Messenger) via the Contact page with your order number and we will resend the email to you.

    Is payment on this site secure?

    Yes, payment on this site is secure. Your payment is handled by PayPal and Stripe, two of the most trusted payment processors in the industry. We have no access to your payment details and your transaction is encrypted through SSL technology to protect your personal information. If you experience any payment issues, please contact your bank or payment processor for assistance.

    POKEMON

    Yes, all Pokemon on this site, including Custom Pokemon, are legal and can be used for online trading and battles, and moved to Pokemon Bank or Home. Rawkhet ensures that no illegal or hacked Pokemon are sold. However, in-game restrictions may still apply, such as limitations on the use of certain Pokemon in certain battles.

    I just started my game, will traded Pokemon obey me?

    Traded Pokemon will obey you if you have enough Badges (LGPE, SWSH, BDSP, SV) or Rank (LA). It is recommended that you progress further into the game if you want higher level Pokemon. You can read more about Obedience at this article.

    What Pokemon cannot be Shiny?

    Victini, Keldeo, Meloetta, Hoopa, Volcanion, Cosmog, Cosmoem, Magearna, and Marshadow cannot be Shiny. If someone offers or trades you one, take note that it’s hacked. Sometimes, hackers send such Pokemon through the GTS or Surprise Trade.

    In LGPE, Mew cannot be Shiny.

    In SWSH, Bulbasaur-Gmax, Ivysaur-Gmax, Charmander-Gmax, Charmeleon-Gmax, Squirtle-Gmax, Wartortle-Gmax, Kubfu, Urshifu, Zarude, Glastrier, Spectrier, Calyrex, and Melmetal-Gmax cannot be Shiny.

    In LA, Enamorus and the Starter Pokemon from Jubilife Village cannot be Shiny.

    In SV, Koraidon, Miraidon, Ting-Lu, Chien-Pao, Wo-Chien, Chi-Yu, Walking Wake, Iron Leaves, Okidogi, Munkidori, Fezandipiti, Ogerpon, Gouging Fire, Raging Bolt, Iron Boulder, Iron Crown, and Terapagos cannot be Shiny.

    CUSTOM POKEMON

    Complex Custom orders NOT generated using a Teambuilder will NOT be processed.

    You can purchase Custom Pokemon for LGPE here, SWSH here, BDSP here, LA here, and SV here.

    What can you customize in a Pokemon?

    We can customize the Pokemon within the legal boundaries of the game. This means we can make changes to a Pokemon’s IVs, nature, level, and moveset to fit your preferences.

    However, there are certain limitations that we cannot exceed. For example, we cannot create a Shiny version of a Pokemon that is not available in its Shiny form. We also cannot give Pokemon moves that they cannot learn. Please note that the maximum length of a nickname is 12 characters.

    We are unable to entertain Characteristics, Ribbons, Marks, Dates, and Met Info at this time.

    Can I have my ID on the Pokemon?

    We can put your Trainer ID cosmetically on the Pokemon, but please note that the Pokemon will not be “yours” and will still have a secret ID that is unique to the original trainer. While we used to offer services for functional ID changes in the past, the workload was significant and we no longer offer these services (unless you have been able to derive your Secret ID elsewhere).

    If you’d like your ID on the Pokemon purely for cosmetic reasons, you can let us know at Checkout or within the set generated with the Teambuilder.

    In Sword and Shield, you can rename most traded Pokemon, which may be a suitable alternative if you’re looking to customize your Pokemon further.

    Where do I write the details of the Pokemon I want?

    Write the details under Order Notes at Checkout.

    What are the default values of your Custom Pokemon?

    By default, the Pokemon is has Max IVs (6×31, aka 6IV). PPs are maxed. Pokemon are not Shiny unless specified by the customer.

    On the subject of Effort Values (EVs)…

    Effort Values, or EVs, are capped at 510 per Pokemon, and 252 per stat. An example EV Spread is “252 Atk / 252 Spe / 4 SpD”. There is no such thing as “Max Stats”, “Max EVs”, or “Perfect EVs”. You can read more about Effort Values at this article.

    On the subject of Shiny Charm / Other Key Items / Z-Crystals…

    The Shiny Charm, DNA Splicers, Prison Bottle, and Gracidea are Key Items. Z-Crystals only exist in your own game. They cannot be traded.

    On the subject of Spliced Pokemon…

    Spliced Pokemon (and their items such as DNA Splicers) cannot be traded. These are Kyurem-Black, Kyurem-White, Necrozma-Dawn, Necrozma-Dusk, Calyrex-Ice, and Calyrex-Shadow. You would have to splice them together in your own game. For example, if you want Necrozma-Dawn, you’d need to order both Necrozma and Solgaleo (unless you want to splice it with one of your own).

    On the subject of Teambuilder Format

    Complex Custom orders NOT generated using a Teambuilder will NOT be processed.

    Also known as Showdown or Smogon Format, the Teambuilder format is the de facto standard of describing a Pokemon. Providing us a set in this format allows us to perform automated creation to achieve precise and accurate preparation. Do NOT handwrite the format or create your own, use the Teambuilder!

    Because of how complex Showdown Format is, we have a Teambuilder on the website to create the format on your behalf. The Rawkhet Teambuilder has extra options only available on this site.

    Examples of what a generated set looks like (do NOT handwrite):

    Giovanni (Persian) (M) @ Life Orb
    IVs: 30 Atk / 30 SpD
    EVs: 4 Def / 252 SpA / 252 Spe
    Ability: Technician
    Level: 50
    Shiny: Yes
    Timid Nature
    – Nasty Plot
    – Hyper Voice
    – Hidden Power [Ghost]
    – Water Pulse

    Meowth @ Life Orb
    IVs: 19 HP
    EVs: 236 Atk / 36 SpA / 36 SpD / 196 Spe
    Ability: Technician
    Level: 5
    Hasty Nature
    – Fake Out
    – Feint

    Note that:

    • If IVs are meant to be 6IV, the IV line should not show up.
    • If the Pokemon is NOT Shiny, the Shiny line should not show up
    • “Nasty Plot” is NOT the same as “Nasty plot”. “Yes” is NOT the same as “yes”. Capitals matter.

    Additional Information for Let’s Go

    Unlike previous Pokemon games, Let’s Go does not have Held Items or Effort Values. Movesets are also very limited – check the Serebii PokeDex to make sure the Pokemon can learn the move if you’re requesting any. All Pokemon from this listing will have maximum Awakening Values (AVs) at 200 in each stat by default.

    Trading in Pokemon Let’s Go requires a Nintendo Account and Nintendo Switch Online subscription.

    Additional Information for Sword and Shield and Beyond

    There are large changes with SWSH and beyond. Many Pokemon and moves do not exist – please check if the Pokemon the moves you request can exist!

    Trading on the Switch requires a Nintendo Account and Nintendo Switch Online subscription.

    tl;dr: For Custom Pokemon, use the Rawkhet Teambuilder so you can easily format your sets.

    MISCELLANEOUS

    I’m a parent and my child wants me to buy him/her Pokemon! Can I do that?

    If you are purchasing Pokemon on behalf of a child, it is important that you understand the trading process and provide guidance to your child. It is also recommended that you supervise the process to ensure that there are no issues, and we can communicate with you immediately if necessary. Please note that this website is not targeted towards children, and we do not offer any services similar to the Pokemon Daycare in-game for teaching young Pokemon new tricks.

    Why are you doing this?

    We understand that getting your dream Pokemon can be a time-consuming and tedious process. We’re here to provide a convenient service for trainers who want to skip the hassle of catching and breeding Pokemon themselves. When you purchase from us, you’re paying for our time and effort to acquire and trade the Pokemon you want.

    What is your Return and Refund Policy?

    We generally do not allow refunds once payment is complete unless we are unable to complete your order or if we are unable to establish a trade due to our fault. If we process a cancellation by request, there will be a 10% deduction to cover transaction costs.

    If we send the wrong Pokemon, you can return it within two weeks for a refund. Please ensure that your order details are as detailed as possible to avoid miscommunication.

    We do not accept returns unless it is our fault. If no contact is received from the buyer, we will mark the order as complete once some time has passed, but the buyer is free to contact us after that to claim their Pokemon, up to 180 days.

    PROMO CODE

    Achievement Get! You’ve read the FAQ and qualify for 10% off your order of $15 or more with coupon code THANKU4READING10.

    Valid till 31 December 2024.