Frequently Asked Questions

Q: How will I get my Pokemon?

A: We will perform an online trade in-game. You’d send me junk Pokemon in exchange for Pokemon that you’ve bought. If you’re new to online trading or not sure how to do so, do visit the Trade Guide.

Q: What games do you support?

A: All Gen 6 (XY, ORAS) and Gen 7 (Sun & Moon, Ultra Sun & Ultra Moon) games.

Q: How do I order a Pokemon?

A: Visit the Shop page and add the Pokemon you want to the Cart. Write any details about your order in the Order Details section at Checkout. You can then Checkout your purchase through PayPal (Stripe, Apple Pay, Android Pay and more available for purchases above 10 USD).

When that’s done, you will receive an email confirmation of your order and I will contact you within 12 hours (usually a lot less) to arrange collection. You can also get in touch via the website’s online chat or even Facebook Messenger at this link¬†should you prefer that over email. Many other ways to contact me are listed under the Contact page.

Q: What can you customize in a Pokemon?

A: I can customize the Pokemon within the legal boundaries of the game, that is, it must be able to exist in the game. For example, I can get you a Max IV’d, Level 100, specific natured, nicknamed Solgaleo with your trainer name, but I cannot make it shiny because Solgaleo cannot be shiny. If you’d like me to use your ID for the Pokemon, you’ll have to trade me a Pokemon for me to reference off first.

Q: What are the Pokemon that cannot be obtained?

A: Zeraora is currently unreleased and cannot be obtained. Victini, Keldeo, Meloetta, Zygarde, Hoopa, Volcanion, Tapu Lele, Tapu Bulu, Tapu Fini, Cosmog, Cosmoem, Solgaleo, Lunala, and Necrozma cannot be Shiny. If someone offers or trades you one, take note that it’s hacked. Don’t risk getting banned!

Q: Can I use these Pokemon online?

A: Definitely. These Pokemon are legal and can be used for online battle, Battle Spot, and be placed in Pokemon Bank. Any in-game limitations or restrictions placed on some battles (e.g. no legendaries allowed) still apply.

Q: Why are you doing this?

A: I’d like to help trainers out there get their dream Pokemon quickly – but this takes time. I don’t earn much from this (PayPal takes 4.4%+$0.30 per transaction, those miscreants! Lump together your transactions if you can!), and you’re actually paying for my time to get and trade the Pokemon rather than the Pokemon itself.

Q: Is payment on this site secure?

A: Your payment is handled by PayPal and Stripe, and not by me or this site. Additionally, this entire site is secured by SSL.

Q: I’m a parent and my child wants me to buy him/her Pokemon! Can I do that?

A: If you’re buying on behalf of a child, please make sure you understand all the trading instructions to guide your child along. Additionally, make sure you’re accompanying your child throughout the entirety of the process, so I can communicate with you immediately if there are any concerns. The Pokemon Daycare in-game may be more than willing to teach young Pokemon new tricks, but that’s not a service I offer.

Q: Return and Refund Policy

A: Once payment is complete I generally don’t allow refunds unless I am unable to complete your order or if we are unable to establish a trade. If no contact is received from the buyer, I will also mark the order as complete once two weeks has passed (although the buyer is free to contact me after that to claim their Pokemon). I don’t accept returns unless the wrong Pokemon was sent. If I make a mistake with your order, you can let me know if you want a refund within two weeks.