Frequently Asked Questions
Everything you need to know! Can't find something?
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Is this business still operational?
What is your process, and how long does it take?
A: Orders are generally ready within 24 hours (usually less than 12). Messaging us will NOT speed this up. Messages asking for an ETA are ignored.
We prepare Pokemon in batches (preparing every time a new order comes in will drive us crazy). This means that we may not work on your order immediately even if we are online doing trades. However, we prepare Pokemon frequently throughout the day. Customers may get their Pokemon almost immediately within a few minutes, up to a few hours, but usually not exceeding 12-24 hours.
Complex Custom orders NOT using Showdown Mode will NOT be processed.
Rawkhet uses two queues to manage orders. Supplemental in-depth information on how they work is available here: Trade Queue 101.
How will I get my Pokemon, how does this work?
We will perform an online trade in-game. You’d send us junk Pokemon in exchange for Pokemon that you’ve bought (or, for Home, generate a key for us to send Pokemon to). If you’re new to online trading or not sure how to do so, do visit the Trade Guide.
When the order is ready for collection, you will receive an email with a time window for collection. This time window can be as long as 17 hours (if we’re at the start of the window), or as short as 1 hour (if the order was prepared at the end of the window). If the window is missed, you will get an email when hours next begins (which is usually a window of at least 12+ hours). There is no limit in terms of windows to claim the Pokemon.
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Is Rawkhet Pokemon Legit?
This is here because apparently, many people search for this. The answer is yes, but of course, it’d be weird coming from us. You can check out the 2,500+ reviews accumulated since 2016 at the Reviews page (which would be an incredible effort for a scammer). Or just take a look around the website and the sheer amount of content that exists. Not enough? There’s plenty of tiny 2 USD listings available for you to test the waters.
How do I communicate with Rawkhet?
Whether it is for questions or for collecting your order, we have a myriad of channels you can contact us on, besides email. You can find them on the Contact page.
What games do you support?
All Gen 6 (XY, ORAS), Gen 7 (Sun & Moon, Ultra Sun & Ultra Moon, Let’s Go Pikachu & Eevee), and Gen 8 (Sword & Shield, Brilliant Diamond & Shining Pearl, Legends Arceus) games, as well as Pokemon Home. All listings will state which games they are for in the title and description.
When do I gain the ability to trade in-game?
In X/Y/OR/AS, the Player Search System (PSS) is unlocked by the time you complete the first Gym.
In Su/Mo/US/UM, the Festival Plaza is unlocked by the time you visit the Trainer School in Hau’oli City.
In LGPE, you get access almost immediately via the Communicate function in the menu.
In SWSH, you get access via the Y-Comm, received with the PokeDex.
In BDSP, you get access to the Union Room after the first badge and by going into the Pokemon Center’s basement.
In LA, you get access to the Trading Post after becoming a First Star Member of the Survey Corps.
Can I get banned?
Highly improbable. Rawkhet’s Pokemon are legal and have never had any advertisement links as their nickname or trainer name. In the history of Rawkhet, there have been zero reports of bans.
How do I order a Pokemon?
Visit the Shop page and add the Pokemon listings you want to the Cart. Write any details about your order in the Order Notes section at Checkout. You can then Checkout your purchase through PayPal or Stripe. PayPal and Stripe both accept essentially every kind of Credit and Debit Card, and neither require you to make an account with them. Other payment methods like Cash or Gift Cards are not supported.
How long does it take for delivery?
When your order is submitted, you will receive an email receipt of your order and you will be contacted within 24 hours (usually less than 12) to arrange collection. If emails don’t work for you, you can find other means of contacting us at the Contact page. We are human though, with full-time jobs – please understand if we are unable to reply for an extended period of time (usually never above 24 hours).
Is payment on this site secure?
Your payment is handled by PayPal and Stripe, and not by us or this site. We have no visibility over your payment and am simply told by the payment processor when your transaction goes through. That being said, if your card or transaction is declined, you may want to check with your bank as we won’t be able to assist. Additionally, this entire site is secured by SSL.
I didn't receive any email after placing an order!
If you did not receive any email, please check your spam box. Chances are it’s there. If you still can’t find it, send us a message via another means (e.g. Facebook, Twitter, etc).
Are the Pokemon Legal, and can I use these Pokemon online (trades, battle, Pokemon Bank)?
Definitely. All the Pokemon on this site (including Custom Pokemon) are legal. Generally, illegal/hacked Pokemon cannot be traded and we wouldn’t be able to send them to you. Legal Pokemon can be used for online battle, Battle Spot, and be placed in Pokemon Bank/Home. Any in-game limitations or restrictions placed on some battles (e.g. no legendaries allowed) still apply.
I just started my game, will traded Pokemon obey me?
Traded Pokemon will obey you if you have enough Badges (XY, ORAS, LGPE, SWSH, BDSP), Stamps (Ultra/Sun/Moon) or Rank (LA). It is recommended that you progress further into the game if you want higher level Pokemon. You can read more about Obedience at this article.
What Pokemon cannot be Shiny?
Victini, Keldeo, Meloetta, Hoopa, Volcanion, Cosmog, Cosmoem, Magearna, and Marshadow cannot be Shiny. If someone offers or trades you one, take note that it’s hacked. Sometimes, hackers send such Pokemon through the GTS or Surprise Trade.
In Gen 6, Celebi cannot be Shiny in Gen 6.
In Gen 7, Zeraora cannot be Shiny. Additionally, in LGPE, Mew cannot be Shiny.
In SWSH, Bulbasaur-Gmax, Ivysaur-Gmax, Charmander-Gmax, Charmeleon-Gmax, Squirtle-Gmax, Wartortle-Gmax, Kubfu, Urshifu, Zarude, Glastrier, Spectrier, Calyrex, and Melmetal-Gmax cannot be Shiny.
In LA, Enamorus and the Starter Pokemon from Jubilife Village cannot be Shiny.
What can you customize in a Pokemon?
We can customize the Pokemon within the legal boundaries of the game, that is, it must be able to exist in the game. For example, we can get you a Max IV, Level 100, specific natured, nicknamed Victini with your trainer name, but we cannot make it shiny because Victini cannot be shiny. We also cannot give Pokemon moves that they cannot learn. Characteristics is also not supported – it is too niche and difficult (and purely cosmetic). Nicknames are a max length of 12 characters.
Can I have my ID on the Pokemon?
We can put your Trainer ID cosmetically on the Pokemon, but it will not be “yours”. Pokemon have a “Secret ID” that normal users cannot see which will tag a Pokemon to a trainer. We used to offer services for such functional ID changes, but the workload was easily 3x and we no longer offer functional ID services (unless you have been able to derive your Secret ID elsewhere).
If you’d like your ID on the Pokemon purely for cosmetic reasons, just let us know at Checkout or within the set generated with the Teambuilder.
Keep in mind you can now rename most traded Pokemon in Sword and Shield.
Where do I write the details of the Pokemon I want?
Write the details under Order Notes at Checkout.
What are the default values of your Custom Pokemon?
By default, the Pokemon is has Max IVs (6×31, aka 6IV). PPs are maxed. Pokemon are not Shiny unless specified by the customer.
On the subject of Effort Values (EVs)…
Effort Values, or EVs, are capped at 510 per Pokemon, and 252 per stat. An example EV Spread is “252 Atk / 252 Spe / 4 SpD”. There is no such thing as “Max Stats”, “Max EVs”, or “Perfect EVs”. You can read more about Effort Values at this article.
On the subject of Shiny Charm / Other Key Items / Z-Crystals…
The Shiny Charm, DNA Splicers, Prison Bottle, and Gracidea are Key Items. Z-Crystals only exist in your own game. They cannot be traded.
On the subject of Spliced Pokemon…
Spliced Pokemon (and their items such as DNA Splicers) cannot be traded. These are Kyurem-Black, Kyurem-White, Necrozma-Dawn, Necrozma-Dusk, Calyrex-Ice, and Calyrex-Shadow. You would have to splice them together in your own game. For example, if you want Necrozma-Dawn, you’d need to order both Necrozma and Solgaleo (unless you want to splice it with one of your own).
Additional Information for Let’s Go
Unlike previous Pokemon games, Let’s Go does not have Held Items or Effort Values. Movesets are also very limited – check the Serebii PokeDex to make sure the Pokemon can learn the move if you’re requesting any. All Pokemon from this listing will have maximum Awakening Values (AVs) at 200 in each stat by default.
Additional Information for Sword and Shield
On the subject of Showdown/Smogon Format
Because of how complex Showdown Format is, we have a Teambuilder on the website to create the format on your behalf.
Rawkhet’s version of the Showdown Format (when generated via the Teambuilder) also has extra options only available on this site.
This is the preferred (and international standard) format for Pokemon sets. The format is extremely important (down to the spacing after the colons, capitalization). Do NOT handwrite the format or create your own, use the Teambuilder! The following is only for reference.
The format is:
Nickname (Species) (Gender) @ Held Item -> or if no nickname, Species (Gender) @ Held Item
IVs: <Any IV that ISN’T 31>
EVs: X HP / X Atk / X Def / X SpA / X SpD / X Spe
Level: X <you can remove this line if 100>
Shiny: Yes <if no, remove this line>
– Move 1
– Move 2
– Move 3
– Move 4
Two example sets are:
Giovanni (Persian) (M) @ Life Orb
IVs: 30 Atk / 30 SpD
EVs: 4 Def / 252 SpA / 252 Spe
– Nasty Plot
– Hyper Voice
– Hidden Power [Ghost]
– Water Pulse
Meowth @ Life Orb
IVs: 19 HP
EVs: 236 Atk / 36 SpA / 36 SpD / 196 Spe
– Fake Out
- If IVs are meant to be 6IV, the IV line should not show up.
- If the Pokemon is NOT Shiny, the Shiny line should not show up (i.e. “Shiny: No” is WRONG).
- “Nasty Plot” is NOT the same as “Nasty plot”. “Yes” is NOT the same as “yes”. Capitals matter.
- (Gender) is optional. If there’s no preference, it should be removed.
[3DS] Why is the Friend Code sent only after an order is placed?
We have multiple consoles – 7, in fact. Customers are assigned the most appropriate console when the order is prepared and it doesn’t make sense to add multiple Friend Codes.
I’m a parent and my child wants me to buy him/her Pokemon! Can I do that?
If you’re buying on behalf of a child, please make sure you understand all the trading instructions to guide your child along. Additionally, make sure you’re accompanying your child throughout the entirety of the process, so we can communicate with you immediately if there are any concerns. The Pokemon Daycare in-game may be more than willing to teach young Pokemon new tricks, but that’s not a service we offer. This website’s target audience is NOT children.
Why are you doing this?
We’d like to help trainers out there get their dream Pokemon quickly – but this takes time. You’re actually paying for our time (and risk) to get and trade the Pokemon rather than the Pokemon itself. On a side note, PayPal takes quite a huge chunk per transaction, those miscreants! Lump together your transactions if you can!
Return and Refund Policy
Once payment is complete we generally don’t allow refunds unless we are unable to complete your order or if we are unable to establish a trade by our fault. If we do process a cancellation by request, it will be less 10% to cover transaction costs.
If no contact is received from the buyer, we will also mark the order as complete once some time has passed (although the buyer is free to contact us after that to claim their Pokemon).
We don’t accept returns unless the wrong Pokemon was sent (it must also be very specifically our fault). If we make a mistake with your order, you can let us know if you want a refund within two weeks. Please make sure your order details are as detailed as possible to prevent any miscommunication!