Frequently Asked Questions
Everything you need to know! Can't find something?
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Is this business still operational?
What is your process, and how long does it take?
A: Our orders are typically ready within 24 hours (often less than 12). Messaging us will NOT speed this up. Messages asking for an ETA are ignored.
At Rawkhet, we prepare Pokemon in batches to ensure efficiency and accuracy. However, we process batches frequently throughout the day. This means that some customers may receive their Pokemon almost immediately, while others may have to wait a few hours, but rest assured that we are working diligently to fulfill your order as quickly as possible.
Once an order is processed through the Preparation Queue, the customer will get a collection email which they can reply to join the Trade Queue, which you can read about here.
How will I receive my purchased Pokemon?
We will conduct an online trade in-game. You will send us a junk Pokemon in exchange for the Pokemon that you have bought. If you are unfamiliar with online trading or unsure about how to do so, please refer to our Trade Guide.
When your order is ready for collection, we will send you an email with a time window for collection. This window may range from 1 to 17 hours, depending on when your order is prepared. If you miss the window, we will email you when the next window is available, which is typically a window of at least 12+ hours. There is no limit to the number of windows available to claim your Pokemon.
Do you have...
Can I get banned?
It is highly improbable that you will get banned. Historically since we started operations in 2016, there have been zero reports of bans. Rawkhet provides legal Pokemon and ensures that they do not have any advertisement links as their nickname or trainer name. We also do not sell any illegal Pokemon such as impossible Shiny or unobtainable Pokemon, even if the game allows them to be traded, and warn against seeking less reputable means to do so.
Is Rawkhet Pokemon Legit?
This is here because apparently, many people search for this. The answer is yes, but don’t just take our word for it. Check out the 3,000+ reviews from happy customers accumulated since 2016 at the Reviews page. Or just take a look around the website and the sheer amount of content that exists. If you’re still unsure, feel free to test the waters with one of our smaller listings starting at just $3.
How can I get in touch with Rawkhet?
Whether it is for questions or for collecting your order, we offer various communication channels, including email, Discord, Messenger, and Telegram. For more information on how to contact us, visit our Contact page.
What games do you support?
Except Go, we support every main Pokemon game, including Gen 6 (XY, ORAS), Gen 7 (Sun & Moon, Ultra Sun & Ultra Moon, Let’s Go Pikachu & Eevee), Gen 8 (Sword & Shield, Brilliant Diamond & Shining Pearl, Legends Arceus), and the newest addition to the series, Gen 9 (Scarlet & Violet), as well as Pokemon Home. The supported games are always clearly indicated in the title and description of each listing.
When do I gain the ability to trade in-game?
The ability to trade in-game depends on the specific game you are playing. Here are the general guidelines:
- In X/Y/OR/AS, the Player Search System (PSS) is unlocked by the time you complete the first Gym.
- In Su/Mo/US/UM, the Festival Plaza is unlocked by the time you visit the Trainer School in Hau’oli City.
- In LGPE, you get access almost immediately via the Communicate function in the menu.
- In SWSH, you get access via the Y-Comm, received with the PokeDex.
- In BDSP, you get access to the Union Room after the first badge and by going into the Pokemon Center’s basement.
- In LA, you get access to the Trading Post after becoming a First Star Member of the Survey Corps.
- In SV, you get access to the Poke Portal after visiting your first Pokemon Center.
How do I order a Pokemon?
Ordering a Pokemon is easy! Simply head over to our Shop page and browse our listings. Once you’ve found the Pokemon you want, add it to your cart and enter any necessary details in the Order Notes section at checkout. From there, you can complete your purchase through PayPal or Stripe, both of which accept a wide variety of credit and debit cards. Please note that we do not support other payment methods, such as cash or gift cards.
I didn't receive any email after placing an order!
First, make sure to check your spam or junk folders, as emails from Rawkhet may end up there. If you still cannot find the email, please message us through a live chat platform (e.g. Discord, Messenger) via the Contact page with your order number and we will resend the email to you.
Is payment on this site secure?
Yes, payment on this site is secure. Your payment is handled by PayPal and Stripe, two of the most trusted payment processors in the industry. We have no access to your payment details and your transaction is encrypted through SSL technology to protect your personal information. If you experience any payment issues, please contact your bank or payment processor for assistance.
Are the Pokemon Legal, and can I use these Pokemon online (trades, battle)?
Yes, all Pokemon on this site, including Custom Pokemon, are legal and can be used for online trading and battles, and moved to Pokemon Bank or Home. Rawkhet ensures that no illegal or hacked Pokemon are sold. However, in-game restrictions may still apply, such as limitations on the use of certain Pokemon in certain battles.
I just started my game, will traded Pokemon obey me?
Traded Pokemon will obey you if you have enough Badges (XY, ORAS, LGPE, SWSH, BDSP, SV), Stamps (Ultra/Sun/Moon) or Rank (LA). It is recommended that you progress further into the game if you want higher level Pokemon. You can read more about Obedience at this article.
What Pokemon cannot be Shiny?
Victini, Keldeo, Meloetta, Hoopa, Volcanion, Cosmog, Cosmoem, Magearna, and Marshadow cannot be Shiny. If someone offers or trades you one, take note that it’s hacked. Sometimes, hackers send such Pokemon through the GTS or Surprise Trade.
In Gen 6, Celebi cannot be Shiny in Gen 6.
In Gen 7, Zeraora cannot be Shiny. Additionally, in LGPE, Mew cannot be Shiny.
In SWSH, Bulbasaur-Gmax, Ivysaur-Gmax, Charmander-Gmax, Charmeleon-Gmax, Squirtle-Gmax, Wartortle-Gmax, Kubfu, Urshifu, Zarude, Glastrier, Spectrier, Calyrex, and Melmetal-Gmax cannot be Shiny.
In LA, Enamorus and the Starter Pokemon from Jubilife Village cannot be Shiny.
In SV, Koraidon, Miraidon, Ghimmighoul, Gholdengo, Ting-Lu, Chien-Pao, Wo-Chien, and Chi-Yu cannot be Shiny.
What can you customize in a Pokemon?
We can customize the Pokemon within the legal boundaries of the game. This means we can make changes to a Pokemon’s IVs, nature, level, and moveset to fit your preferences.
However, there are certain limitations that we cannot exceed. For example, we cannot create a Shiny version of a Pokemon that is not available in its Shiny form. We also cannot give Pokemon moves that they cannot learn. Please note that the maximum length of a nickname is 12 characters.
We are unable to entertain Characteristics, Ribbons, Marks, Dates, and Met Info at this time.
Can I have my ID on the Pokemon?
We can put your Trainer ID cosmetically on the Pokemon, but please note that the Pokemon will not be “yours” and will still have a secret ID that is unique to the original trainer. While we used to offer services for functional ID changes in the past, the workload was significant and we no longer offer these services (unless you have been able to derive your Secret ID elsewhere).
If you’d like your ID on the Pokemon purely for cosmetic reasons, you can let us know at Checkout or within the set generated with the Teambuilder.
In Sword and Shield, you can rename most traded Pokemon, which may be a suitable alternative if you’re looking to customize your Pokemon further.
Where do I write the details of the Pokemon I want?
Write the details under Order Notes at Checkout.
What are the default values of your Custom Pokemon?
By default, the Pokemon is has Max IVs (6×31, aka 6IV). PPs are maxed. Pokemon are not Shiny unless specified by the customer.
On the subject of Effort Values (EVs)…
Effort Values, or EVs, are capped at 510 per Pokemon, and 252 per stat. An example EV Spread is “252 Atk / 252 Spe / 4 SpD”. There is no such thing as “Max Stats”, “Max EVs”, or “Perfect EVs”. You can read more about Effort Values at this article.
On the subject of Shiny Charm / Other Key Items / Z-Crystals…
The Shiny Charm, DNA Splicers, Prison Bottle, and Gracidea are Key Items. Z-Crystals only exist in your own game. They cannot be traded.
On the subject of Spliced Pokemon…
Spliced Pokemon (and their items such as DNA Splicers) cannot be traded. These are Kyurem-Black, Kyurem-White, Necrozma-Dawn, Necrozma-Dusk, Calyrex-Ice, and Calyrex-Shadow. You would have to splice them together in your own game. For example, if you want Necrozma-Dawn, you’d need to order both Necrozma and Solgaleo (unless you want to splice it with one of your own).
On the subject of Teambuilder Format
Complex Custom orders NOT generated using a Teambuilder will NOT be processed.
Also known as Showdown or Smogon Format, the Teambuilder format is the de facto standard of describing a Pokemon. Providing us a set in this format allows us to perform automated creation to achieve precise and accurate preparation. Do NOT handwrite the format or create your own, use the Teambuilder!
Because of how complex Showdown Format is, we have a Teambuilder on the website to create the format on your behalf. The Rawkhet Teambuilder has extra options only available on this site.
Examples of what a generated set looks like (do NOT handwrite):
Giovanni (Persian) (M) @ Life Orb
IVs: 30 Atk / 30 SpD
EVs: 4 Def / 252 SpA / 252 Spe
– Nasty Plot
– Hyper Voice
– Hidden Power [Ghost]
– Water Pulse
Meowth @ Life Orb
IVs: 19 HP
EVs: 236 Atk / 36 SpA / 36 SpD / 196 Spe
– Fake Out
- If IVs are meant to be 6IV, the IV line should not show up.
- If the Pokemon is NOT Shiny, the Shiny line should not show up
- “Nasty Plot” is NOT the same as “Nasty plot”. “Yes” is NOT the same as “yes”. Capitals matter.
Additional Information for Let’s Go
Unlike previous Pokemon games, Let’s Go does not have Held Items or Effort Values. Movesets are also very limited – check the Serebii PokeDex to make sure the Pokemon can learn the move if you’re requesting any. All Pokemon from this listing will have maximum Awakening Values (AVs) at 200 in each stat by default.
Additional Information for Sword and Shield and Beyond
I’m a parent and my child wants me to buy him/her Pokemon! Can I do that?
If you are purchasing Pokemon on behalf of a child, it is important that you understand the trading process and provide guidance to your child. It is also recommended that you supervise the process to ensure that there are no issues, and we can communicate with you immediately if necessary. Please note that this website is not targeted towards children, and we do not offer any services similar to the Pokemon Daycare in-game for teaching young Pokemon new tricks.
Why are you doing this?
We understand that getting your dream Pokemon can be a time-consuming and tedious process. We’re here to provide a convenient service for trainers who want to skip the hassle of catching and breeding Pokemon themselves. When you purchase from us, you’re paying for our time and effort to acquire and trade the Pokemon you want.
What is your Return and Refund Policy?
We generally do not allow refunds once payment is complete unless we are unable to complete your order or if we are unable to establish a trade due to our fault. If we process a cancellation by request, there will be a 10% deduction to cover transaction costs.
If we send the wrong Pokemon, you can return it within two weeks for a refund. Please ensure that your order details are as detailed as possible to avoid miscommunication.
We do not accept returns unless it is our fault. If no contact is received from the buyer, we will mark the order as complete once some time has passed, but the buyer is free to contact us after that to claim their Pokemon, up to 180 days.