Status Last Updated: 4/7/2020, 3:00:00 AM (UTC-8)
Last Order Prepared: #34979 (all done!)
Announcements & Expected Downtime (all times in Pacific Time):
- All’s clear on the horizon 😉
Hello there! This page was temporarily set up to deal with the influx of orders from Sword and Shield but is now a permanent feature on the site.
Orders are worked on in batches. When an order is placed, it is put in a Preparation Queue. When the Trade Queue is clear enough, it will be processed in batch and moved into the Trade Queue. All customers entering the Trade Queue for the batch will be contacted at the same time. Collection from there depends on size of order and how many people are collecting at once.
Orders are generally ready within 12-24 hours. If your order number is supposed to be prepared based on the number above but you have not received any email, check your spam, and if it’s still not there, please contact us.
Note that email is the best way to contact us, with Facebook and other messaging platforms checked after email is cleared.