Hello there! This page was temporarily set up to deal with the influx of orders from Sword and Shield but is now a permanent feature on the site.
Orders are worked on in batches. When an order is placed, it is put in a Preparation Queue, which is processed in batches approximately twice a day. When an order is ready, customers are contacted and can reply to be added to the Trade Queue. Collection from there depends on size of order and how many people are collecting at once. Supplemental reading for how the queues work can be found here: Trade Queue 101.
Orders are generally ready within 12-24 hours (usually less). If your order number is supposed to be prepared based on the number above but you have not received any email, check your spam, and if it’s still not there, please contact us.
Note that email is the best way to contact us, with Facebook and other messaging platforms checked after email is cleared.
Pokemon Home v2.0.0
Listings for Pokemon Home v2.0.0 are live! Check them out in the Shop, and welcome home!