Order Status / Rawkhet HQ
Order Status
See whether your order is ready to collect. The board refreshes about every 30 minutes, so your ready email may arrive first.
01 / Live Board
Order status
Updates about every 30 minutes. Your pickup email may arrive first.
Loading order statuses...
Service notes
No downtime is expected right now. For product and site news, see the Blog.
02 / Collect
How to check your order
Step 1Find your order
“Ready on NOW” and “Ready for collection” mean your Pokemon are prepared. The order stays open until delivery is complete.
Step 2Check your email
Open the collection link in your ready email and follow its steps. Check spam too. For a manually arranged trade, follow the instructions we send you.
Step 3Still missing?
Reply to your order email, or reach us on one of our other channels.
03 / Timing
How long does an order take?
| Pre-made listings for Scarlet and Violet, Legends Z-A, Sword and Shield, Brilliant Diamond and Shining Pearl, and Legends Arceus | Prepared automatically after payment, most in about a minute |
|---|---|
| Custom Pokemon using the complete Teambuilder output, with no extra notes | Can also prepare automatically |
| Pokemon HOME, Let’s Go, basic Custom requests, and orders needing review | Prepared by hand, usually within 24 hours |
Your ready email confirms when you can collect. Collection time depends on the trade queue and how many Pokemon are in your order.
