Status Last Updated: 1/23/2020, 9:30:00 PM (UTC-8)
Last Order Prepared: #26474 (all done!)

Announcements & Expected Downtime (all times in Pacific Time):

  • All’s clear on the horizon 🙂

Explanation

Hello there! This page is temporarily set up to deal with the influx of orders from Sword and Shield.

Orders are worked on in batches. When an order is placed, it is put in a Preparation Queue. When the Trade Queue is clear enough, it will be prepared and moved into the Trade Queue.

All customers entering the Trade Queue for the batch will be contacted at the same time. This is generally handled in a first come first serve manner, and can result in waiting times of up to 1-4 hours from the time you reply.

For this period, orders are generally ready within 12 24 hours. If your order number is supposed to be prepared based on the number above but you have not received any email, check your spam, and if it’s still not there, please contact us.

Note that email is the best way to contact us, with Facebook and other messaging platforms checked after email is cleared.

Custom Pokemon

Custom Pokemon is not yet available. We have no current estimate for when we will begin to offer that due to the workload. Custom Pokemon has just soft-launched here. Stay tuned to the Blog for developments.