Status Last Updated: 7/3/2020, 11:00:00 AM (UTC-8)
Last Order Prepared: #41545 (all done!)
Announcements & Expected Downtime (all times in Pacific Time):
- 7/4/2020: Due to unforeseen circumstances, preparation and trades will be delayed and will resume this evening. Sorry about that.
- 7/4/2020: Happy 4th of July!
- 7/3/2020: Shiny Zeraora is now tradable. Listings will update over the next few hours. The Teambuilder has been updated.
- 6/28/2020 – 7/4/2020: We’ve fallen pretty sick. Preparation and Trades will still continue, but expect some delays and smaller trade windows. Sorry about that.
All’s clear on the horizon 😉
- 6/26/2020: Isle of Armor: After Action Report
Hello there! This page was temporarily set up to deal with the influx of orders from Sword and Shield but is now a permanent feature on the site.
Orders are worked on in batches. When an order is placed, it is put in a Preparation Queue, which is processed in batches approximately twice a day. When an order is ready, customers are contacted and can reply to be added to the Trade Queue. Collection from there depends on size of order and how many people are collecting at once. Supplemental reading for how the queues work can be found here: Trade Queue 101.
Orders are generally ready within 12-24 hours (usually less). If your order number is supposed to be prepared based on the number above but you have not received any email, check your spam, and if it’s still not there, please contact us.
Note that email is the best way to contact us, with Facebook and other messaging platforms checked after email is cleared.
Isle of Armor DLC
New listings for the Isle of Armor DLC have dropped! Check out the Shop for more information.